After equipment sales, manufacturers often lose contact with customers. Operational data becomes inaccessible, after-sales services fall short, and customer retention suffers. Low-cost substitutes keep eroding the market share of genuine original parts. Remote repair requests face slow response, driving up maintenance costs and severely undermining service experience. Traditional manufacturing models are hitting growth bottlenecks, making digital transformation an urgent necessity.

Eight government authorities including the Ministry of Industry and Information Technology, the Central Cyberspace Affairs Commission and the National Development and Reform Commission have issued the Implementation Opinions on the Special Action of "AI + Manufacturing". The document calls for accelerated integration and application of artificial intelligence in the manufacturing sector to foster new quality productive forces and empower new industrialization in an all-round, in-depth and high-standard manner.

Addressing the industry’s prevailing pain points, Luculent has delivered a breakthrough with the Sunshine Precision Equipment O&M Platform. We have pioneered a new model of AI-enabled service-oriented manufacturing and leveraged digital and intelligent technologies to empower the industry. Teaming up with KSB, a global leader in the pump industry, we have set a benchmark for the transformation of "AI + Manufacturing".

In the past, maintenance teams only rushed to repair equipment after breakdowns. Now, potential faults are identified well in advance. The platform equips every delivered device with a dedicated "industrial stethoscope", conducting round-the-clock remote monitoring. Real-time data on rotating speed, temperature, wear and overall operating status are transmitted continuously, enabling us to understand equipment performance better than end users themselves.

Powered by AI-based intelligent diagnosis, the platform detects early signs of hidden malfunctions, analyzes equipment degradation trends, and sends timely alerts for maintenance schedules, part replacement and operational risks. Such proactive and targeted services put an end to the dilemma of "no follow-up after sales".

Users can scan a QR code to access the full-lifecycle digital profile of each device, including operational records, real-time status and component service life. The platform also features an integrated mall for genuine original parts. It automatically reminds users of part replacements, with guaranteed authenticity, transparent pricing, one-click ordering and fast delivery. The shift from reactive repair to predictive maintenance, and from blind procurement to precise matching, simplifies equipment management and cuts O&M costs significantly.

Digital solutions also effectively resolve the challenges of cross-regional maintenance. Luculent helped KSB integrate third-party maintenance resources nationwide. The platform implements intelligent work order dispatching to arrange nearby on-site services, slashing response time from days to hours. This ensures stable order volume for partners, delivers efficient services to customers and reduces corporate field dispatch costs, achieving a win-win situation for all three parties.

Beyond operational improvements, the platform drives product upgrading and business model innovation through data. Previously, product R&D relied solely on laboratory data which deviated from actual working conditions. Now, massive volumes of real-time on-site operational data provide authentic and scientific support for product iteration and technological advancement.

With AI empowerment, KSB has evolved from a pure pump manufacturer into a comprehensive service provider offering equipment, professional services and platform operation. By launching services covering intelligent O&M, genuine parts supply, service partner management and data value-added solutions, KSB has built a full-lifecycle profit system, resulting in more stable customer relationships, larger market share and a healthier profit structure.

The transition from "product sales only" to "product plus service" brings tangible convenience and measurable returns. Since the platform went live, remarkable results have been achieved: O&M service revenue, repeat orders and customer satisfaction have all increased by 20%, while after-sales service costs have dropped by 15%.

Notably, this AI-powered precision O&M platform connects all stakeholders across the industrial chain, including equipment manufacturers, asset owners, maintenance teams, diagnostic experts, financial institutions and distributors. It has built a complete industrial ecosystem for equipment management, and is widely applicable to process industries such as power, coal, metallurgy and petrochemicals.

Luculent will keep empowering industries with industrial AI, helping more manufacturers seize new opportunities in service-oriented transformation to forge ahead faster, steadier and further, and accelerate the development of new industrialization.