In the wave of artificial intelligence accelerating the digital and intelligent transformation of industries, Lucunt Smart builds upon full-lifecycle digital-intelligent management to drive the deep integration and adaptation of AI technology with industrial operation and maintenance scenarios. It establishes a collaborative mechanism of "large models for precise decision-making + small models for agile execution," where AI agents serve as "intelligent operation and maintenance stewards," forming a full-chain closed loop of "data monitoring—intelligent diagnostics—autonomous decision-making—precise execution." This shifts the paradigm from "passive response" to "proactive service," addressing challenges such as fragmented data, reliance on experience, and insufficient intelligent solutions.

By simplifying complexity, it "exponentially" enhances operational efficiency and asset value, accelerating enterprises into a new era of AI-driven operation and maintenance.

Source: The Fifth Electronics Research Institute of the Ministry of Industry and Information Technology, China Industrial Technology Software Industry Alliance, iResearch Institute’s independent research and visualization.

Case Study

For traditional pump equipment manufacturers, selling pumps to factories, buildings, or power plants often represents a "one-time transaction." Once the equipment is shipped, manufacturers typically lose visibility: Where is the equipment? How well is it running? When does it need maintenance? Is the customer using cheaper components from other suppliers? Manufacturers are often left in the dark.

This is akin to selling a luxury car but having no idea how the owner drives it, where it goes, or whether it receives regular maintenance.

The emergence of artificial intelligence has solved this problem. It breaks down the "wall" between manufacturers and customers, ensuring that sold equipment no longer feels like a "kite with a cut string."

At a renowned German pump enterprise, Lucunt installed an intelligent "digital probe" on every pump sold. This probe acts like a "smart wristband" for the equipment, continuously collecting data such as the equipment’s "heartbeat," "temperature," and "blood pressure" 24/7.

This data is transmitted in real-time via the industrial internet to a central "brain"—the cloud platform. The platform, leveraging big data and AI algorithms, analyzes this data to deliver several highly practical functions:

Fault Warning, Preventing Issues Before They Arise:

The platform intelligently detects abnormal data patterns and proactively issues "alerts" before a fault occurs. This is like a health check-up flagging concerning indicators, allowing preventive action and avoiding significant losses from sudden equipment "breakdowns."

Remote Diagnostics, Eliminating the Need for On-Site Experts:

Once an equipment alarm is triggered, the platform not only indicates "something is wrong" but also uses intelligent algorithms to preliminarily diagnose "what might be wrong." If needed, a three-tier collaborative system—"German Headquarters—Shanghai Service Center—Customer Site"—can be activated, involving remote experts in the diagnostic process, greatly improving problem-resolution efficiency.

Attentive Service, Increasing Customer Loyalty:

The platform provides clear visibility into the location and operational status of every piece of equipment. For example, if the platform shows that a pump in Xinjiang has been running continuously for three months and is nearing its maintenance window, the service center can proactively contact the customer: "Your equipment is due for maintenance. We offer original manufacturer maintenance services and parts. Would you like them?" This transforms equipment sales from a "one-time transaction" into a long-term, trusted service relationship, significantly enhancing customer loyalty.

Precision Marketing, Uncovering New Business Opportunities:

The vast amount of operational data recorded by the platform becomes a "treasure trove" for product improvement. Analyzing this data reveals how products perform under real working conditions, enabling precise enhancements for the next generation. Simultaneously, the platform can predict which equipment will require spare parts replacement or technical upgrades, proactively pushing relevant business opportunities. This approach has successfully increased secondary order volume by 20%.

This AI-powered operation platform enables manufacturers to "see" their equipment and "manage" it effectively, providing customers with more precise and timely services. It facilitates the transformation from a traditional "equipment manufacturer" to an "equipment service provider," elevating the offering from merely selling pumps to delivering a comprehensive digital service package encompassing monitoring, warnings, diagnostics, and maintenance. The result is a win-win: customers enjoy safer, more reliable equipment operation, while manufacturers tap into a new, sustained revenue stream from services.

The high value brought by AI + Operations extends far beyond this. It represents a shift from automation to intelligence, from passive response to active prediction, and from point solutions to full-stack synergy...

Lucunt Smart, Your 'Industry-Savvy, Closed-Loop, Continuously High-Value-Delivering' AI Expert by Your Side!